Refund policy

Return and Refund Policy

Last Updated: November 5, 2026

At Mintorva, we want our customers to shop with confidence. This policy explains our return, refund, exchange, and cancellation procedures for lightweight outdoor gear, camping equipment, and outdoor accessories purchased from https://mintorva.com.

1. 30-Day Returns

Mintorva accepts eligible returns within 30 days from the date of delivery.

To qualify for a standard change-of-mind return:

Products must be unused and in their original condition.
Items must be free from damage, excessive wear, stains, or signs of use.
Original packaging, tags, accessories, and included components should be returned where reasonably applicable.
All included parts and accessories should be present.
Proof of purchase or a valid order number is required.

Customers must contact us within 30 days of delivery to initiate a return.

This policy does not limit mandatory consumer rights or remedies available under applicable law.

2. How to Request a Return

To request a return:

Email hello@mintorva.com within 30 days of delivery.
Include your order number, the product you wish to return, and the reason for your request.
Provide photographs if the item arrived damaged, defective, or incorrect.
Wait for return authorization and shipping instructions.
Send the approved return to the designated return address provided by our customer support team.

Please contact us before sending any products back.

Our business contact address is not necessarily our designated return warehouse.

3. Return Shipping Costs

For standard change-of-mind returns, including personal preference or ordering an unsuitable product, customers are responsible for return shipping costs.

For products that arrive damaged, defective, incorrect, or materially different from their descriptions, Mintorva will provide an appropriate remedy, including return shipping arrangements where required by applicable law.

No restocking fee is charged.

4. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

We process approved refunds within 5–10 business days after return approval.

Additional time may be required for your bank or payment provider to post the refund.

Any applicable shipping refunds or lawful deductions will be handled according to the disclosed purchase terms and applicable law.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive damaged, defective, or incorrect outdoor equipment, contact hello@mintorva.com as soon as reasonably possible.

Include:

Your order number.
A description of the issue.
Clear photographs of the affected product and packaging, where appropriate.

We will review your request and provide an appropriate remedy, which may include a replacement, exchange, refund, or another remedy required by applicable law.

6. Exchanges

If you need a different product, size, color, or available model, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may request an eligible return and place a new order.

We recommend reviewing product specifications, dimensions, weight, and compatibility information before purchasing.

7. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where the exclusion is clearly disclosed before purchase and permitted by applicable law.

Examples may include: